GROUND FLOOR, CHAMBER BUILDING COLUMBUS CIRCLE, WESTMOORINGS, P.O. BOX 499, PORT OF SPAIN, TRINIDAD & TOBAGO, W.I. PHONE: (868) 632-4051 FAX: 632-4046 EMAIL: DRC@CHAMBER.ORG.TT WEBSITE: HTTP//WWW.CHAMBER.ORG.TT
DISPUTE RESOLUTION CENTRE
The Dispute Resolution Centre, Trinidad and Tobago, (the DRC) was initially developed by the Trinidad and Tobago Chamber of Industry and Commerce, and officially launched on August 24, 1996, by the Honourable Chief Justice, Michael de la Bastide. The DRC, however, is a completely autonomous and neutral organisation, administered by its own Board of Directors.
The vision of the DRC is to be the premier institution for the promotion and operation of a reliable Alternative Dispute Resolution (ADR) training and referral system within Trinidad and Tobago and at the sub-regional level.
The DRC is dedicated to promoting an environment in which people are encouraged to work together to find alternative means of resolving conflict. This will be achieved by:
- Providing public education to broaden the awareness of ADR
- Developing and maintaining a strong cadre of qualified and experienced facilitators in negotiation, mediation, arbitration and related areas
- Providing Mediation and Arbitration Services
- Providing consultancy services in the design and implementation of ADR and related systems and procedures
- Offering training programmes of the highest quality in all aspects of ADR and peripheral topics
SERVICES PROVIDED BY THE DRC
The DRC has trained many professionals from various disciplines and maintains a panel of mediators. We match these mediators to cases where their special experience and expertise are most relevant.
The DRC can provide full administrative support for all matters referred to mediation, including secretarial, accommodation and housekeeping services. Disputes may be referred at any stage, before or after the commencement of legal proceedings.
The DRC recommends the incorporation of ADR clauses into all contracts. In the event of a dispute, the parties will be under a contractual obligation to discuss the problem privately and find an amicable solution through ADR. This is a good way to manage disputes. Where such a clause does not exist, the DRC can assist parties in structuring agreements to govern the conduct of mediation in conflict situations.
The DRC organises Alternative Dispute Resolution (ADR) and other workshops, seminars and courses on a regular basis. We offer these programmes to the public or customise them to meet your Organisation’s specific needs, and will combine any of the following topics to provide comprehensive training courses. Further, our facilitators are drawn from a cadre of distinguished trainers, both locally and internationally, who are leaders in their field.
Following is a listing of our workshops.
Alternative Dispute Resolution Training Programmes
- Dealing with Difficult People in the Workplace
- Conflict Management and Resolution
- Analyzing the Cost of Conflict in the Workplace
- Handling Conflict with Ease & Etiquette
- Conquering Conflict & Stress for Improved Performance
- Managing Conflict & Workplace Diversity
- Successfully Confronting & Resolving Conflict Within Teams
- Achieving Excellence in Customer Service
- Stress Management
- Anger Management – Controlling the Volcano Within
- Dealing with Telephone Aggression
- Managing Violence & Aggression
- Stress Management
- Stress Management for Executives
- Self Management vs. Self Conflict for the Busy Executive
- Leadership and Friction - Managing the Shift
- Toxic People, Toxic Workplace
- Comprehensive Strategies for Managing Conflict in Communities
- Managing & Facilitating Change in Dynamic Environments
- Critical Thinking
- Negotiation Skills: Contract, Strategic, International, The Art of Power Negotiations
- Forty-hour Mediation Skills (for Certification by TT Mediation Board)
- Practical Mediation Skills
- Building Effective Mediation Skills in the Workplace
- Mediation for Managers
- Advanced Mediation
- Court Annexed Mediation – Practical Training